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Open rezeki hub with clear Legal terms

rezeki hub puts its Legal terms, privacy approach and account rules in one place before you open an account.

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rezeki hub Open rezeki hub with clear Legal terms
CONTACT THE POLICY DESK

Check Legal questions through account support

A direct support route helps you resolve Legal questions without guessing which account step applies. Tell us whether your request concerns access, identity details, privacy, cookies, a wallet receipt or an account closure, and include the email or phone number attached to your account. We can then locate the relevant record and explain the next step. If a DANA, OVO, GoPay or QRIS status is unclear, keep the payment reference ready; do not send a password or full payment credential.

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Terms clarification

Ask our account support path to explain a Legal clause, an access condition or a verification request. Include the section name and your account contact detail so we can respond to the exact wording rather than give a broad answer.

Privacy request

For a request to view, correct or remove eligible account data, identify the record and the change you need. We may ask for a phone verification step before discussing private account details with you.

Payment record check

If a Legal or account question involves DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, send the reference and date through support. We use those details to trace status without asking for your wallet password.

HOW WE HANDLE RECORDS

Browse our Legal handling practices

We handle policy requests through the account details connected to your access, so the right person receives the response.

Data use

We use registration, phone verification and transaction details to operate account checks, investigate status questions and respond to Legal requests. We do not need your wallet PIN or one-time code to assess a DANA, OVO, GoPay or QRIS receipt.

Cookie choices

Cookies can support page settings, login continuity and security checks. Your browser controls whether they remain after a visit. If a cookie choice affects a Legal page or account step, contact support with the device and browser you used.

Account security

Keep your phone number current and use a private device when completing verification. We may pause an account change until the contact detail is confirmed. Never provide a password, wallet PIN or one-time code in a support message.

Retention requests

Some records may need to remain available for payment tracing, account security or a legal request. Ask us which category applies to your record and what change or deletion may be considered under the relevant local rule.

Correction path

If your name, phone number or account detail is wrong, contact us with the affected field and the corrected value. We may request phone verification before changing information that controls account access or wallet status.

Policy contact

Use account support for terms, privacy, cookie, access or payment-record questions. A clear subject and account contact detail help us route the request. For legal advice about your circumstances, consult a qualified adviser in your jurisdiction.

Find answers about Legal access

These Legal answers address the questions we expect you to ask before opening or maintaining an account. They explain where to look for terms, how account data requests work, why payment records may be checked and what wording applies to access in Indonesia. If your circumstances are unusual, contact support before taking the next account step.

Legal covers account terms, privacy handling, cookies, security checks, payment-record review and access conditions. It also explains how to ask for a correction or other eligible data request. Casino, live-table and sports access depends on local law, so read the current wording before opening an account.

Access is not described as universal. It depends on local law and may also depend on the account details you submit during phone verification. If you are unsure about eligibility in your area, contact support before creating or funding an account.

We may use a DANA or QRIS reference, date and amount to trace a payment status or answer an account request. Send only the receipt details requested through support. Do not send a wallet PIN, password or one-time code, and keep the original receipt for your records.

Yes, contact support with the field that needs correction and the replacement detail. We may ask you to complete phone verification before changing a name, phone number or other detail connected to account access. We will explain any restriction that applies to the request.

Cookies may support login continuity, page preferences and security checks. Your browser provides controls for storing or clearing them. If you need help understanding a cookie choice on a Legal page, tell support which device and browser you used.

Retention can vary by record type and may apply to payment tracing, account security or a legal request. Ask support about the category connected to your account and whether a correction or removal request can be considered under the applicable rule.

Start with our account support path and state whether the issue concerns terms, privacy, access, cookies or a payment record. Include your account contact detail and relevant reference. We can explain our process, while a qualified local adviser can address independent legal advice.

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