Reference

Open rezeki hub With Clear Terms & Conditions

rezeki hub Terms & Conditions explain how you open, use and protect your account before you enter the lobby.

Account conductWallet checksData choicesLocal-law access
rezeki hub Open rezeki hub With Clear Terms & Conditions
TERMS HELP PATH

Ask About Login, Wallet, or Access

A clear contact route matters when a Terms & Conditions clause affects your account. We ask you to keep the relevant account identifier, payment reference and screenshot ready so we can match your question to the correct record. The same route helps with phone verification, a DANA or QRIS status question, or an access decision that depends on local law. Use the account support path shown beside the cashier area, and do not send your password or wallet PIN.

Team online

Account access

If your phone verification or login step stops, send the account identifier and the exact message shown on screen. We use those details to explain the relevant Terms & Conditions clause without asking for your password.

Payment record

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, keep the receipt reference and amount visible. We compare that record with the cashier entry before changing a transaction status.

Policy question

When a rule is unclear, contact our account support path with the section or sentence you want explained. We can clarify the account step, data request or local-law condition that applies to you.

HOW WE APPLY TERMS

Keep Your Account Record Clear

These Terms & Conditions are easier to follow when each account action leaves a clear record.

Data handling

We use account details, phone verification results and payment references to operate the agreed account steps and investigate mismatches. We do not need your DANA, OVO, GoPay or QRIS PIN to assess a transaction.

Cookie choices

Cookies may keep your session and policy preferences in place across a mobile browser or desktop browser. You can adjust browser cookie settings, although switching them off may require you to sign in again.

Account security

You are responsible for protecting your login details and phone access. If you suspect another person has entered the account, stop further account actions and contact support with the affected identifier.

Record retention

We retain account, verification, payment and support records for the period needed to administer these Terms & Conditions, resolve disputes and meet applicable legal duties. A retention question can be sent through the account support path.

Policy changes

When a material clause changes, we place the revised wording where you can read it before continuing. Check the date shown with the Terms & Conditions, then contact us if you want the change explained.

Data requests

You may ask which account data is held, request a correction, or question how a record was used. Include your account identifier and the requested change so we can assess the request accurately.

Find Answers Before Account Access

The questions below address the Terms & Conditions points that most often affect an Indonesian account: identity details, wallet records, browser access, policy changes and contact rights. Read the full wording in the policy area before continuing. If your situation is not covered, send us the exact clause and account reference through the support path.

They cover account creation, phone verification, login duties, payment references, withdrawals, data handling, cookies, policy changes and account closure. They also explain that access or eligibility depends on local law and that you must follow the account instructions shown in the cashier.

Yes. Our account path requires clear phone verification before account access. Use a phone number you control and keep the verification details private. If the step fails, contact support with the displayed message rather than creating duplicate account records.

A DANA or QRIS payment must follow the reference and account instructions shown in the cashier. We may compare the receipt, reference and account details before updating status. Do not send a wallet PIN or one-time code to our support team.

The available route is the one displayed for your account at the time. OVO, GoPay, bank transfer and virtual account entries must use the stated reference and account details. A mismatch can require a receipt check before the related account action continues.

Where local law permits, you may continue after meeting the account conditions shown in the policy. If access is not available for your location or situation, we cannot ask you to bypass that restriction. Contact us if the wording needs clarification.

Send a data request through the account support path with your account identifier, the field you believe is wrong and the corrected detail. We assess the request against verification and payment records, then explain any further account step needed.

We may revise the Terms & Conditions when account, payment or legal requirements change. The revised wording and applicable date should be read before you continue. If you do not accept a change, contact support before taking another account action.